Shipping policy
Shipping Policy
Last Updated: July 20, 2026
At KidsToyUSA, we're committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders, along with important information about tracking, delivery times, and shipping delays.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Before shipment, every order is carefully reviewed, inspected, and securely packaged to ensure it arrives in excellent condition.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak shopping periods such as Black Friday, Cyber Monday, Christmas, and other promotional events, processing times may be slightly longer.
Estimated Delivery Times
Once your order has been shipped, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United States | 6–12 Business Days |
| Canada | 6–12 Business Days |
| United Kingdom | 6–12 Business Days |
| Australia | 6–12 Business Days |
Please note that delivery times are estimates only and may vary depending on your location, carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery address and selected products.
From time to time, we may offer Free Shipping promotions on eligible orders. Any applicable shipping discounts will automatically appear during checkout.
There are no hidden shipping fees.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Tracking information may take 12–48 hours to become active after shipment.
If you haven't received your tracking email, please contact our support team and we'll be happy to assist you.
Lost or Delayed Packages
If your tracking information hasn't updated for several days or you believe your package has been lost, please contact us with your order number.
We'll work directly with the shipping carrier to investigate the shipment and provide the most appropriate solution, which may include a replacement, store credit, or refund where applicable.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are the responsibility of the customer unless otherwise stated.
KidsToyUSA is not responsible for customs delays or additional import charges.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
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Severe weather
-
Customs inspections
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High shipping volumes
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Carrier delays
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Transportation disruptions
If your order experiences an unexpected delay, our support team will gladly help you track your shipment.
Holiday Shipping
Shipping carriers often experience increased demand during holiday seasons.
If you're purchasing gifts for birthdays, Christmas, or other special occasions, we recommend placing your order early to allow sufficient delivery time.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an incorrect address is provided and the order has already been shipped, we may be unable to modify or reroute the package.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
Email: davidhester012@gmail.com
Our customer support team is always happy to help and will respond as quickly as possible.